Communication and agreed next steps

Documenting a change of contact preference

A contact-preference change should be explicit and linked to the existing inquiry.

Clear upright floral block with red and cream roses on a dark plinth — Design visualization — a reference for this discussion, not a completed project or a rendering of the proposed brief.

By RivyaLivingArt · 2 minute read

The question behind the worksheet

A contact-preference change should be explicit and linked to the existing inquiry. This helps avoid treating a communication update as a new design request.

Work through the observation

Identify the inquiry and state the preferred channel or corrected contact detail through an appropriate private route. Explain whether the previous detail should no longer be used. Keep unrelated design changes in a separate paragraph. Ask for confirmation when needed.

A worked example to compare

Changing the preferred contact number does not itself change the delivery address or personalization text. State those separately if they also need discussion.

Questions to put in your notes

Use these prompts to produce a short record you can revisit. Date the sheet, identify the reference you used and leave unknowns explicitly unanswered. Keep site facts, personal preferences and requests for confirmation separate.

Which detail is changing?
Which details stay the same?
Has the correction been acknowledged?

What this exercise cannot establish

Do not post private contact details in public comments or captions. A preference update does not establish that every record has already been changed.

Choose the next question

Keep the resulting note with your current brief. Before sending it, check that it explains one decision clearly and does not turn a preference into an agreed detail. Use the current linked page for the relevant website guidance, and bring any piece-specific uncertainty to the atelier.

Read the related guidance ↗

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